Effective Date: September 20, 2026
1. Introduction
BookStay.info ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit our website, how we use it, how we protect it, and your choices regarding your data when seeking travel booking assistance or customer support.
2. Information Users May Provide
We may collect personal information directly from you when you submit our online contact form or speak with our support specialists via telephone. This information may include:
- Contact Information: Full name, telephone number, and email address.
- Travel Request Details: Departure/arrival cities, travel dates, hotel property preferences, guest counts, and booking reference numbers.
- Inquiry Content: Any specific notes, questions, or comments provided in support forms.
Note: We do not collect sensitive credit card numbers or financial account details on our static website form.
3. Technical & Usage Data
Like most websites, our web server automatically logs standard technical metadata when you access BookStay.info. This may include your IP address, browser type, operating system, referring URL, pages viewed, and timestamps. This information is used strictly for server diagnostics and website maintenance.
4. How Information May Be Used
We use the information collected strictly for legitimate business purposes related to customer assistance, including:
- Responding to your inquiries regarding flight and hotel bookings, date changes, or cancellations.
- Providing accurate travel information based on third-party supplier rules.
- Communicating with you regarding customer support requests.
- Maintaining website functionality and troubleshooting technical issues.
5. Customer Communication
If you provide your phone number or email address, our customer support team may contact you to follow up on your requested travel service. We do not engage in unauthorized spam email blasts or sell user contact lists to third-party telemarketers.
6. Cookies & Local Storage
BookStay.info uses basic essential browser cookies and local storage to store your cookie consent preferences (`bookstay_cookie_consent`). These essential technical cookies do not track your activity across unrelated websites. You can control or block cookies through your browser settings at any time.
7. Third-Party Services & Links
Our website contains links to third-party information, destinations, or travel suppliers. BookStay.info does not control and is not responsible for the privacy practices or content of external third-party websites. We encourage visitors to review the privacy policies of any third-party website they visit.
8. Data Security
We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage system can be guaranteed 100% secure.
9. Data Retention
We retain customer support inquiry data only for as long as necessary to fulfill the support service requested or to meet legal documentation requirements.
10. User Rights
Depending on your location, you may have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request the deletion of your contact records. To exercise these rights, please contact us using the details below.
11. Contact Information
If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us:
Website / Brand: BookStay.info
Customer Support Phone: 8557582910
Business Address: 443/37 Nguyen Dinh Chieu Street, Ward 5, District 3, Ho Chi Minh City 790935