Effective Date: September 20, 2026
1. Acceptance of Terms
By accessing or using the BookStay.info website (https://bookstay.info/) or contacting our telephone customer support desk, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, you should discontinue using our website and services.
2. Scope of Travel Assistance Services
BookStay.info operates as an independent travel assistance, information, and customer support portal. We assist users by providing information regarding hotel accommodations, flight itineraries, trip planning guidance, booking modification support, and cancellation policy explanations.
Independent Status Disclosure: BookStay.info is not an airline, hotel chain, resort operator, or official representative of third-party travel brands. We do not own, operate, or directly control third-party travel inventory.
3. Third-Party Travel Providers
All flight schedules, seat availability, hotel room inventory, fare rules, cancellation cutoff windows, modification fees, and refund policies are established solely by the respective third-party airlines, hotels, or wholesale suppliers. Transactions completed with third-party providers create a direct contractual relationship between the traveler and that specific travel provider.
4. Pricing & Availability
Airfares and hotel rates displayed or discussed during support consultations are subject to real-time supplier updates, tax adjustments, seat/room availability, and exchange rate fluctuations. Prices cannot be guaranteed until a booking is fully issued and confirmed according to the specific provider's terms.
5. Booking Terms, Cancellations & Modifications
Cancellations, date changes, guest name updates, and flight rebooking requests are governed strictly by the underlying fare or rate plan rules selected:
- Non-Refundable Rates: Non-refundable hotel plans or basic economy flight tickets do not allow cash refunds upon cancellation.
- Modification Fees: Third-party carriers and hotels may assess administrative rebooking fees in addition to any price differences between old and new travel dates.
- Refund Approvals: BookStay.info cannot force a provider to issue a refund or waive cancellation penalties if the provider's terms prohibit it.
6. Customer Responsibilities
Users are solely responsible for:
- Ensuring that all passenger names match official passports or government IDs exactly.
- Checking passport validity (usually 6 months remaining validity required for international entry), visas, and health/vaccination requirements for their destination.
- Reviewing all booking details, fare rules, and cancellation terms prior to completing a transaction.
- Arriving at airports or hotels within the required check-in timeframes.
7. Limitation of Liability
To the maximum extent permitted by applicable law, BookStay.info, its operators, officers, and employees shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of this website, flight delays, airline cancellations, hotel overbookings, missed connections, or third-party provider defaults.
8. Website Modifications & Access
We reserve the right to modify, update, or discontinue any aspect of BookStay.info or these Terms & Conditions at any time without prior notice. Continued use of the website following changes constitutes acceptance of the revised terms.
9. Contact Information
For questions or formal inquiries regarding these Terms & Conditions, please contact us:
Website / Brand: BookStay.info
Customer Support Phone: 8557582910
Business Address: 443/37 Nguyen Dinh Chieu Street, Ward 5, District 3, Ho Chi Minh City 790935